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    FAQ's

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    FAQ

    Location & Contact Information

    Call us at 248-545- CAKE (2253) or 248-325- 9244 or write us
    at:

    Peteet’s Famous Cheesecakes

    13835 W. Nine Mile Rd.
    Oak Park, Michigan 48237

    Peteet’s Famous Cheesecakes

    6548 Orchard Lake Rd.
    West Bloomfield, Michigan 48332

    Fax:

    248-545- 2255

    E-mail: Peteets@peteetscheesecakes.com

    About Peteet’s Famous Cheesecakes

    What makes Peteet’s Famous Cheesecakes unique?

    Peteet’s Famous Cheesecakes takes pride in our signature two- layer Detroit Style gourmet cheesecakes. Every cheesecake is made from scratch resulting in a rich, creamy, flavorful cheesecake. We only use only the finest ingredients; Philadelphia cream cheese, real fruit, and Nabisco graham cracker crust to make our gourmet cheesecakes. We do not add preservatives or take any shortcuts. We offer thirty (30) flavors daily but have recipes for over 90 delectable cheesecake flavors.

    Does Peteet's Famous Cheesecakes guarantee customer satisfaction?

    YES! Peteet’s Famous Cheesecakes loves their customers. We take pride in customer satisfaction. We are confident in our products and shipping methods.


    Please contact Peteet’s Famous Cheesecakes if you have any questions or concerns at 248-545-CAKE or peteet@
    peteetscheesecakes.com.

    Where are Peteet's Famous Cheesecakes made?

    All of our cheesecakes are made in our Oak Park bakery. Our bakeries maintain the highest of safety standards and cleanliness. Peteet’s Famous Cheesecakes are certified kosher under Kosher Michigan. All of our products are dairy.

    How many servings are there in a cheesecake?

    There are 8+ servings in our 9inch cheesecakes depending on how the cheesecake is cut. There are 9+ servings in our 8x8 cheesecake topped cakes.

    Handling and Storage Instructions

    How will my cheesecakes and other desserts arrive?

    All of our cheesecake and other desserts are shipped frozen in our special Styrofoam packaging designed to safely transport our products. Our products will be shipped frozen in dry ice or ice paks depending on the type of product. If Cheesecakes and other desserts are shipped in dry ice please be sure not to touch or handle the remaining dry ice with bare hands.

    What do I do with my cheesecake once it is delivered?

    Peteet’s Famous Cheesecakes and other desserts should be removed from their shipping containers upon arrival. Customer should properly dispose of ice pak and/or dry ice. Peteet’s Famous Cheesecakes and other desserts can be stored in the refrigerator for up to six days and the freezer for up to 6 months. Cheesecakes and other desserts can be refrozen after thawed. Enjoy!

    How should I serve my Peteet's Famous Cheesecake and other desserts?

    Peteet’s Famous Cheesecakes and other desserts should be served chilled. If the cheesecakes and other desserts are frozen, please leave the cheesecake and other desserts overnight in the refrigerator or defrost on counter approximately 1 hours before serving.

    What is the best way in which to cut a whole cheesecake?

    Cheesecakes are best cut when frozen using a warm knife (dipped in hot water) to cut the cheesecake but can be cut while chilled (a sharp knife works best). In between each slice wipe the knife with a wet cloth to guarantee a smooth cut.

    Shipping

    What are your shipping charges?
    Cakes are shipped using dry ice or gel paks. Priority overnight shipping is $24 for shipping and the cost of each cheesecake or dessert item. See chart below for combined shipping rates-only applicable with the following cakes which ship with gel paks:

    Overnight (delivery by 7pm)
    Total 1 cheesecake or cake item $24.00

    Total 2 cheesecake or cake item cost $30.00

    Total 3 cheesecake or cake item cost $35.00
    Maximum 3 cheesecake or cakes per shipping container.
    *charges based on number of items shipped to each location.

    Standard Shipping
    Peteet’s Famous Cheesecake and desserts are perishable. Orders placed Sunday through Wednesday by 11:00am ET will be delivered the same week. Orders placed Wednesday 11:01am ET through Saturday will be delivered the following week.

    Priority Shipping
    Orders received by 11:00 am ET Monday-Thursday will be delivered in one business day for an additional charge.

    Do you ship to P.O. boxes?
    No, UPS will not deliver to a P.O. Box. UPS requires a physical street address. We also cannot ship to AFO/APO addresses.

    Do you ship outside of the U.S.A.?
    No, currently we can only ship within the U.S. We do not ship to Puerto Rico

    Does someone have to be home to sign for the package?
    No. When sending to a residential address, it is standard practice to leave the package at the door if no one is home. Please advise the recipient a package is coming and to be on the lookout. When shipping to multi-unit buildings, packages may be delivered to apartment office.

    Can you ship to Alaska or Hawaii?
    Yes, we do ship to Alaska and Hawaii but need to accept these orders via telephone.
    There is an additional shipping charge of $20.00 per package. Packages can take up to 48
    hours to arrive .Please call Peteet’s famous Cheesecake to place your order 248-325- 9244

    When will I receive my order?
    We try to ship your order as soon as possible. Orders received by 11:00am will ship on the next shipping day. We ship Monday-Friday. Standard shipping is 2-day service available for shipments sent Monday - Wednesday for delivery Wednesday-Friday. Overnight and Saturday delivery rates are also available.

    Alternatively, you can choose a date sometime in the future using our order calendar.

    Will I receive an order confirmation and tracking information?
    After you place your order, you will receive an email confirmation. When the cake is shipped, you will receive order tracking information. You can use this information to track when your package is shipped and to inquire when it arrived.

    Ordering Process and Privacy Policy

    How secure is my information when ordering? As safe, if not safer than ordering over the phone. Our ordering process is a secured electronic transaction designed to protect your vital information. Of course any purchase process includes the risk of abuse, but the facts show that online purchases are much safer than in-person purchases or telephone purchases.

    What does Peteet’s Famous Cheesecake do with my information?

    Any information that you give to Peteet’s Famous Cheesecakes through this site is kept within our company. We do not sell or distribute our contact lists or client lists to anyone. The information is solely used to help understand our customers, reply to comments suggestions or concerns, and to better direct promotions. Your privacy is important to us.

    Contact Information

    How can I contact Peteet’s Famous Cheesecakes
    You can call us at 248+325-9244 or email us at peteets@peteetscheesecakes.com

    You may also write to us at:
    Peteet’s Famous Cheesecakes
    6548 Orchard Lake Rd
    West Bloomfield, Mi 48322

    Where is Peteet’s Famous Cheesecakes located?
    Please see our home page for more information and locations.

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